.
APPAREL
What is your turnaround time?
Our apparel is handmade, and ships in house within a week of ordering. (almost always sooner). This is NOT a shop guarantee
Do you accept returns or exchanges? (Or cancelations?)
Unfortunately, we do not offer returns or exchanges. This is why we urge you to place your order carefully, making sure all details are correct, and to your liking. If you have any issues with your order once it is delivered, (or you found a mistake or print flaw, you must contact us within 24 hours after delivery time, and send a photo with your order number. We aim to please each customer, and want to make sure you are fully satisfied with your product. We cannot accept any type of returns, cancellations, OR REFUNDS.
If your product ARRIVES misprinted, flawed, or damaged, we will gladly do our best to resolve the situation. If you have ALREADY WASHED, SPOT CLEANED, STEAMED, DRIED, OR WORN your product, we cannot accept any refunds or exchanges. This is due to us not knowing the nature of your cleaning / caring for the product. PLEASE keep this in mind.
What is your apparel brand or material?
Crew necks - Gildan brand, or Comfort Colors cotton, box bottom, relaxed fit, unisex sizing with screen printed designs
T-shirts - Comfort Colors brand, cotton, unisex, relaxed fit, oversized tee with screen printed designs
How should I care for my apparel?
- Wash cold only
- Low tumble setting
- Turn inside out to wash to ensure lifespan of designs / decals
- Hang dry is recommended to prevent shrinking
- Avoid extreme heat such as ironing directly on top of design. This may cause cracking, peeling, or fading in color
- Decals are the consistency of a sports jersey number(s) or stripes
- Handle with care
COLD CUPS
What is your turnaround time?
Please keep in mind that processing time is 2-3 weeks (and possibly longer if noted) due to each item being hand-made to order. Most cold cups that are rhinestoned are ready to ship and will be NOTED this in the original product listing. Please be patient with this. We do our absolute best to not make customers wait for their order for extended periods of time. We know you want to enjoy your magic mail ASAP!
Do you accept returns or exchanges? (Or cancelations?)
Unfortunately, we do not offer returns or exchanges. This is why we urge you to place your order carefully, making sure all details are correct, and to your liking. If you have any issues with your order once it is delivered, (or you found a mistake on our end) you must contact us within 24 hours after delivery time. We aim to please each customer, and want to make sure you are fully satisfied with your product.
Can I place a custom order?
Please be as specific as possible when providing us information about decals, glitter colors, or any other materials you want added to your cold cup. We cannot make any changes once you receive your cold cup if you are unhappy with the choices you have picked or if you lacked to specify something. As always, we want our customers to be pleased with their purchase, so please refer to our 24 hour rule previously listed above.
What are "B-Grade" listings?
**PLEASE BE AWARE…. when purchasing B-GRADE items, please expect minor imperfections. Our shop makes a point to list all B-Grade items separately, so all customers are aware of what they are purchasing. B-GRADE items may consist of small bumps or deviations in layers of epoxy, decal imperfections, etc. Some B-GRADE items may be more noticeable than others. Please keep that in mind ahead of time when purchasing these types of products for a discounted price. They are listed B-GRADE for a reason.
How should I clean my cold cups?
- Cold Beverages Only
- Not Dishwasher/Microwave safe
- Hand wash with soap & water (Do not soak)
- Avoid extreme heat
- Handle with care
CONTACT ME:
Please feel free and comfortable to reach out to us anytime! We are happy to address any questions, or concerns you might have. Please use “crownandcastleco@gmail.com" to contact us, and allow up to 48 hours for a response. For other inquiries, use our "CONTACT ME" tab, and drop us a line!
Thank you for trusting us to make you something magical! We are so thankful and humbled you chose us, and hope you love our magical merch! HAPPY SHOPPING!
DISCLAIMER:
***All products listed, designs, photographs, and all other media are created and owned by Crown & Castle Co. Any misuse, or claiming property as your own results in us having the right to have your account / business discontinued, or taken down. Please do not repost products without permission. Kindly respect our small shop's hard work, creativity, authenticity, and original artwork/ designs.
**Not associated with The Walt Disney Company, its parks, products, or characters, or with any other affiliated brands or companies. We are strictly fan art and imagination based off of existing magical worlds